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How slotdana handles your personal data

When you open an account with us, your information stays private and secure. We collect only what's needed to verify your identity, process deposits through DANA, OVO, GoPay…

Data encrypted end-to-endDANA, OVO, GoPay and QRIS verifiedNo third-party sale of your details
slotdana How slotdana handles your personal data
REACH OUR TEAM

Contact us about your privacy

Live chat Open your account and head to the Help tab in the lobby. Our team responds during operating hours. Players in Bandung and across Indonesia reach us the same way.
Email support Send privacy questions to [email protected]. Include your account email and a clear description of your request. We aim to reply within 24 hours.
Account settings Go to Settings, then Privacy & Security to review what data we have on file. You can update your contact details or request a full data export from there.
DATA SECURITY INSIDE SLOTDANA

How we keep your information safe

Encrypted connections

All traffic between your device and our servers uses industry-standard SSL encryption. When you deposit via DANA, OVO, GoPay or QRIS, that payment data never passes through our unencrypted systems.

Cookie and tracking policy

We use cookies to keep you logged in and remember your language and game preferences. No third-party tracking cookies are placed without your consent. Check your browser settings to manage cookies at any time.

Account access controls

Your password is hashed, never stored as plain text. Enable two-factor authentication in Account Settings to add an extra security layer. We log all login attempts so you see who accessed your account.

Data retention and deletion

We keep your account data as long as your account is active. If you close your account, we retain financial and transaction records for five years where required by law. Personal details are deleted after 90 days.

Payment data protection

DANA, OVO, GoPay and QRIS transactions are stored in secured payment logs separate from your profile. These logs are encrypted and accessible only to our payment verification team during your withdrawal request.

Requesting your data

Go to Settings, Privacy & Security and select 'Download my data'. We compile all personal information we hold and send you a secure download link within 3 business days.

Privacy policy answers

Yes. Close your account in Settings, then request permanent deletion via the support form. We'll keep transaction records for five years where local law requires it, but remove your name, email and personal details within 90 days. Send proof of deletion request to [email protected] if you need a confirmation.

We use your email to send account alerts — login attempts, withdrawal confirmations, and policy updates. Your phone number is optional but lets us send you one-time codes for two-factor authentication. We never share these with third parties and you can opt out of non-critical emails in Settings.

No. Payment information stays within slotdana's secured vault. We do not sell or share your DANA, OVO, GoPay or QRIS identifiers with other platforms, marketers or data brokers. Payment processors see only what they need to verify and clear your transaction.

Click 'Forgot password' on the login page. We send a reset link to your registered email. The link expires in 24 hours. Set a new password and you'll be back in the lobby within seconds. You'll see a login alert notifying you of the password change.

Yes. Go to Account Settings, then Security. You'll see a list of your last 20 logins with device type, location and time. If you spot an unfamiliar login, change your password immediately and contact support. Enable two-factor authentication to prevent unauthorized access.

Your account data, payment logs and game history are stored on encrypted servers operated in compliance with where local law permits. Backups are kept in geographically separate secure facilities. We do not store data on personal computers or public cloud systems without encryption.

Open Settings, then Profile. You can change your email, phone number and display name immediately. Your name and date of birth are verified during signup for deposit security; to change these, contact support with a valid ID. Updates take effect within 2 hours.